Meeting your financial needs not only means warm, neighborly service but also the reward of expanded products, services, technology, and state-of-the-art security.
To deliver the level of service you deserve, Valley Hills Federal Credit Union merged with a credit union that has a reputation for service and community support as well as resources to bring you more benefits—Arrowhead Credit Union.
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State of the Art Digital Banking Available 24/7 with an easy-to-use banking platform for desktop and mobile. |
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Arrowhead Checking No minimum balance required and free access to 30,000 ATMs, nationwide. |
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20 Branch Locations to Serve You Access to branches with locations in Southern California, Arizona, and Nevada and an expandedand contact center Monday through Saturday. Find a branch. |
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Top Rated Credit Union Forbes rated Arrowhead as one of the best California credit unions this year. |
Why merge with Arrowhead Credit Union?
The Valley Hills FCU team considered several credit unions. After spending time with each, they felt Arrowhead’s service culture and organizational values were the best fit for Valley Hills FCU members. It was also important for members to have an expanded membership with a full-service call center, mobile banking app, mobile deposit and much more. In addition, Arrowhead has 19 branches (15 of which serve the Inland Empire) and over 500 team members who specialize in providing you with world-class service.
When will my accounts convert to Arrowhead Credit Union?
Your Valley Hills FCU accounts converted to Arrowhead accounts on March 1.
Can I keep using my Valley Hills FCU accounts?
No, your Valley Hills FCU accounts are now Arrowhead accounts.
Can I still use the Visa® gift card that I received from Valley Hills FCU?
Your card can be used to make purchases until April 30, 2025, but cannot be reloaded. Visa® is discontinuing the Gift Card Program, so Arrowhead does not be offer this product. For more information, please visit the Visa Gift Card Program Website.
What if I am already an Arrowhead member?
A new, separate Arrowhead membership was opened for your converted Valley Hills FCU accounts and has a separate login from your existing membership.
Did the merger affect membership eligibility?
There's no effect on membership eligibility. The combined credit unions will continue to serve all groups and areas under each credit union’s existing charter.
Do I need to pay a membership fee?
No, you automatically became an Arrowhead member and do not need to pay a membership fee.
Does my years of membership carry over?
Yes, you maintained your years of membership.
Where can I find my Arrowhead account information?
We mailed your account information information to you the first week of February. If you did not receive this packet, please call (800) 743-7228 and we will mail you a new one.
You can also request your member number and register or log in to digital banking to get account details.
When can I use Arrowhead branches?
You can now visit any Arrowhead branch. Locate the most convenient branch on our Find Us page.
Is the branch on campus staying open?
You can visit the branch at our temporary location:
SBVC Campus-The Village
Portable 7, Office 37 (park in lot 8)
Hours: Monday–Friday, 10am–2pm
Stay tuned, we’re planning a permanent location to open in the bookstore this winter!
How do I open a checking account with Arrowhead once I’m a member?
Apply online, call us at (800) 743-7228, or visit a branch to apply for a checking account that’s right for you.
Is there a monthly fee for the Arrowhead Checking account?
We have no monthly maintenance fees when enrolled in eStatements.
Can I have a direct deposit go to my Arrowhead Savings?
Yes, you can have funds directly deposited into your Arrowhead Savings. Use the electronic account number included in your Member Guide, which we mailed to you in early February.
You can also request your member number and register or log in to digital banking to get account details.
What are your savings rates?
View our current savings rates here.
What is the minimum account balance requirement?
Five dollars is required to maintain your Arrowhead Savings account. Maintaining a $300+ average balance or a $25 recurring monthly deposit waives the $3 monthly fee.
Please note that you have a 6-month grace period from March 1 for these requirements, and we will waive the monthly maintenance fee of $3 during this grace period. We will automatically waive this monthly fee for members aged 17 years or younger or 60 and above.
Where do I log into digital banking?
Log into digital banking using the Register button on the Arrowhead homepage or in our mobile app. You should have received a Member Guide in the mail with step-by-step instructions for how to register in digital banking.
You can also request your member number and register or log in to digital banking to get account details.
How do I get the mobile banking app?
Our mobile banking app is available for Apple devices in the App StoreSM and Android devices in Google PlayTM.
How do I enroll in eStatements?
You can through digital banking once you complete your registration.
Will my interest rate on my loan be the same as it was on my Valley Hills FCU loan?
Yes, your interest rate(s) will remain the same on Valley Hills FCU loan balances that converted to Arrowhead. Any new balances or newly funded loans will be at Arrowhead's current rates.
Did my loan term remain the same?
Yes, your Valley Hills FCU loan term remained the same when it converted to Arrowhead.
How do I open a new loan?
You can apply online, visit a branch, or call us at (800) 743-7228 between the hours of 8 am and 6 pm Monday through Friday and 9 am and 2 pm on Saturday.
Did my payroll deductions for loan payments carry over?
Any payroll deductions for loan payments from your Valley Hills FCU account(s) transferred over.
Did my automatic payments transfer over?
If you had any payments to your Valley Hills FCU loans automatically paid from other financial institutions, they did not transfer over, and you'll need to set them up again.
Will I receive an updated DMV registration for my auto loan?
Yes, you will receive a new registration card from the DMV showing “Arrowhead Central Credit Union” as the lien holder. This will happen automatically; you won’t need to do anything
I used ProPay to pay my loans or make deposits. Does Arrowhead offer something similar?
Digital banking offers free bill pay, transfers from Arrowhead accounts or accounts at another institution, and loan payment options. Watch the to learn more.
Arrowhead also offers an Express Pay portal that doesn’t require a registration or login and only charges a $3 processing fee. You can also make recurring payments by registering, and the portal will securely save your loan and account information. Visit Make a Loan Payment for more information.
Did my maturity date and dividend rate change?
No, they will both remained the same for the existing term.
We formed in 1949 to serve the needs of San Bernardino County employees. Over seven decades, we’ve grown to more than 200,000 members. Today, we continue to evolve with our members' needs and maintain a strong reputation for service and support in the community.
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